Job
Summary
The Bournemouth Highcliff Marriott has a fantastic opportunity for a talented Assistant Event Operations Manager.
We are seeking a motivated and detail-orientated events specialist with a passion for delivering exceptional guest experiences. Reporting to the Conference & Banqueting Manager you will possess excellent organizational skills to lead the team, managing all aspects of event operations, from staffing and service delivery to
inventory and financial oversight.
This is a full-time role working 5 days out of 7, including weekends, on a rota basis. On average 40 hours per week, which may vary depending on business needs.
We are looking to appoint someone as soon as possible so if this sounds like the job for you, don't delay and apply today!
Perks you deserve:
We’ll
support you in and out of the workplace by offering:
* Bonus Scheme
* Pension and
Life Assurance
* 23 days holiday
* Annual
Performance Pay Review
* Uniform, meals
on duty and free car-parking provided
* Employee
Assistance Program
* Comprehensive
Training and Development program
Core Responsibilities
Supporting Management of Department Operations and Inventories
* Oversee
banquet equipment, supply levels, and inventory to ensure seamless
operations.
* Coordinate
setup and maintenance of event spaces, ensuring alignment with Marriott
standards.
* Assist
in scheduling banquet staff based on event needs, budget goals, and
service expectations.
* Place
orders for departmental supplies including china, glassware, décor, and
presentation items.
Participating in and Leading Banquet Teams
* Lead
shifts and actively support banquet service during events.
* Work
collaboratively with culinary and event teams to ensure flawless delivery.
* Maintain
knowledge of current trends in food, wine, and event presentation to
elevate the guest experience.
Providing and Ensuring Exceptional Customer Service
* Deliver
outstanding guest service by creating a welcoming and attentive
environment.
* Interact
with clients and guests to gather feedback and resolve concerns
efficiently.
* Review
Meeting Planner Survey results, addresses service challenges and take
action to improve service quality and guest satisfaction.
Conducting Human Resources Activities
* Support
hiring, onboarding, and training of banquet associates.
* Train
new and existing team members in service standards, event execution, and
Marriott brand expectations.
* Create a culture of continuous learning and
professional growth by providing regular coaching and development
opportunities.
* Ensure
all team members follow Marriott safety and emergency procedures.
* Recognise
performance and foster a positive, collaborative team culture.
About you
Minimum
of 2 years’ experience in event operations, food and beverage, or a
related area in the hospitality industry.