One Stop • 141-143 Gosport Road, Fareham, PO16 0PZ • Apply by 03-Aug-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily store operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legality.
* If applicable, managing day-to-day Post Office operations, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, nearing retirement, or adapting to parenthood.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.
Accessibility and Benefits
We are committed to inclusive recruitment and are a Disability Leader Level 3. For support details, please click here.
Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.
Our colleagues enjoy benefits such as discounts, insurance, pension schemes, and flexible working options. For full details, please see the list of benefits in the original description.
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