Advice Worker, Advice and Information Service – Glasgow
Last updated: 08/08/2025
Key info
Post: Advice Worker – Advice and Information Service
Hours: 28 hours per week (negotiable)
(Typically, 7 hours a day between 9.15am and 4.45pm)
Location: Glasgow City Centre office base. Hybrid working arrangements can be discussed, with the expectation to spend a specified proportion of the working week within the office. You may also be asked to travel, with notice, to other OPFS offices and external events.
Reports to: Advice and Information Services Manager
Closing date: 31st August 2025 at 11:59pm.
All roles at OPFS contribute to our mission of working with and for single parent families, providing support to help them achieve their potential and create lasting solutions to poverty and barriers faced by many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration, and Compassion underpin all our work.
Overview
The Advice and Information Service is a national support system for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity. The service operates Monday to Friday, 9:30 am to 4:00 pm, excluding Christmas and Easter holidays.
Roles and responsibilities:
The Advice Worker plays a key role in delivering high-quality, tailored advice to single parent families and professionals. The role also involves identifying social policy concerns from interactions to help shape OPFS’s strategic and advocacy efforts.
Equal Opportunities and Family Friendly Employment
OPFS is committed to being an equal opportunity and family-friendly employer. OPFS holds Investors In People Gold status.
As an Advice Worker at OPFS, you will:
* Work to the service’s priorities, providing clear, compassionate advice on housing, money, parenting, relationships, health & wellbeing, and employment/training.
* Signpost single parents and professionals to relevant services and resources.
* Accurately record all interactions using Salesforce CRM.
* Participate in monitoring, evaluation, and training to support continuous improvement.
* Maintain confidentiality and uphold safeguarding, data protection, and health & safety policies.
* Contribute to team meetings, service development, and quality assurance activities.
* Promote equality, diversity, and inclusive practice in all aspects of your work.
* Ensure the voices and experiences of single parents inform your advice and contribute to OPFS’s policy and advocacy efforts.
* Demonstrate flexibility, a positive attitude, and a commitment to OPFS’s core values: Justice, Equity, Trust, Compassion, and Collaboration.
This overview is not exhaustive; roles may evolve over time.
Personal specifications
We seek someone passionate about supporting single-parent families. Full training will be provided; a willingness to learn, grow, and make a difference is essential.
* Experience in support, advice, or customer-facing roles (e.g., helpline, Citizens Advice, community services).
* Interest in or awareness of housing, benefits, parenting, wellbeing, and employment topics.
* Understanding of challenges faced by single parents or a strong desire to learn.
* Some knowledge of UK and Scottish benefits systems.
* Respect for sensitive information and professionalism in handling it.
Practical Skills
* Strong, empathetic, and non-judgmental communication skills.
* Ability to learn quickly and adapt in an advice environment.
* Good listening and questioning skills.
* Confidence with IT tools (Word, Outlook, Excel, Office 365) and openness to learning new systems like Salesforce.
* Good time management and ability to work independently.
Personal Qualities
* Empathy and respect for single parents’ lived experiences.
* Team player, flexible, and open to change.
* Self-motivated and committed to continuous learning.
* Strong belief in equality, inclusion, and diversity.
* Non-judgmental approach to supporting families from all backgrounds.
* Alignment with OPFS values: Justice, Equity, Trust, Compassion, Collaboration.
* Experience with welfare rights advice or benefit calculations is desirable.
* Familiarity with Salesforce, SharePoint, or similar advice platforms is a plus.
Terms and conditions
Further information
The closing date for applications is 31 August 2025 at 11:59pm. Shortlisting will occur in the week commencing 1 September, with interviews scheduled for the week commencing 8 September 2025.
If you require an alternative application format due to a disability or long-term health condition, please email jobs@opfs.org.uk for guidance.
When submitting your application, your cover letter must:
* Demonstrate how you meet the essential experience listed in the job description.
* Include specific examples of your experience, skills, behaviors, knowledge, and values relevant to the role.
* Show your understanding of the sector, the role, and its requirements, not just your general career history.
* Be tailored to this specific role; generic cover letters will not be accepted.
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