Responsibilities
• Handling a caseload of predominately Litigated Motor Claims to settlement
• Create case strategy following Client Guidelines and review of information available
• Assessing cases and liability of claims
• Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
• Timely and accurate maintenance of all case management, billing and management information systems to ensurepleteness of records and aid business decision making
• Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
• Undertaking periodic reviews of files in line with Client requirements
• Updating reports
• Meeting agreed performance targets
• Ensuring files are kept within ISO 9001 guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• To ensurepliance with the SRA Standards & Regulations
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Leeds Office.
Skills, Knowledge and Expertise
• Previous experience as a minimum in a similar role
• Experience of handling litigated files
• Credit Hire experience is advantageous
• Experience of MOJ processes at all stages
• Good telephone negotiation skills
• Have an understanding of protocols
• Excellent listening and verbalmunication skills
• Proficient IT skills
Adhere to Keoghs Values
Benefits
1. Davies Incentive Plan
2. 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
3. Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
4. Simply Health Care Cash Plan
5. WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
6. Death in Service
7. Critical Illness Cover
8. PHI/Ie Protection (Private health insurance)
9. Pension Contribution based 5% Employee / 3% Employer
10. Employee Resource Groups
11. Employee Volunteering Programme
12. Cycle to Work Scheme*
13. Tech Scheme*
14. Season Ticket Loan*
15. Gym Flex*
16. Access to Online Discount Sites
17. Discounted Gourmet Society Membership
18. Discounted Tickets for Merlin Attractions nationwide
19. Discounts at local retail outlets
* after successfullypleting probation Job ID 16d59528-e115-4c98-98ec-667e14482cfc