Duration - 12 months 1. Quality Assurance & Performance Reporting (20%) Establish and drive vendor partner Quality Assurance (QA) processes, focusing on assessing the quality of manager coaching, consultant conversations, and training delivery. Align QA process and execution across all International teams in partnership with vendor managers and Quality Assessors (QAs). Lead Monthly Business Reviews for the UK sales leadership team, delivering actionable data, insights, and recommendations based on performance and priorities. Contribute relevant enablement data to Quarterly Business Reviews for partner sites. Implement and facilitate call evaluation calibration sessions driven by Team Leaders and QAs at partner sites. Evaluate Team Leader coaching sessions and deliver Coach-the-Coach feedback. 2. Performance Improvement & Consultation (20%) Act as a performance consultant by partnering with stakeholders to confirm performance gaps. Design and manage learning interventions aligned with Performance Based Training methodology and evolving business needs. Train and coach vendor partners on the expected delivery of training content. Conduct regular facilitation observations, providing constructive, targeted feedback to vendor partners. Document and standardize existing processes and practices to ensure consistency of application across vendor sites. 3. New Hire Training & Onboarding Oversight (20%) Coordinate the end-to-end new-hire onboarding and training schedule with vendor sites, including managing technical access and issue resolution for systems (e.g., Docebo, GSET, Slack, Amazon Connect). Enable vendor partners to successfully onboard new hires and ensure access permissions are accurately updated for all onboarded and off-boarded vendor employees. Train vendor partners on onboarding expectations, including the delivery of our sales methodology, accounting workflow sessions, and SME sessions. Refine the onboarding process to maximize efficiency and ensure parity with the UK FTE onboarding experience. 4. Content Strategy & Creation Support (10%) Conduct Needs Analysis following stakeholder content requests to define clear outcomes. Manage end-to-end project timelines for content delivery. Develop basic training materials (in conjunction with partner sites and the Content Design team) to quickly bridge identified performance gaps. Collaborate with UK Sales Enablement Specialists (SESs) on the rollout and embedding of new product training and refreshers with partner site teams. Maintain a central, approved repository of training content. 5. Technology Implementation - Non-Technical (10%) Act as a key contributor to the rollout and adoption of new tools, including Quality Assessment, Coaching, and AI-based coaching tools, for UK sales leaders and agents. Gather and synthesize user feedback to identify and drive continuous system improvements. 6. Run the Business & Stakeholder Engagement (20%) Maintain expertise in current systems and sales methodologies. Attend critical UK sales and enablement forums, including Sales All Hands, Quarterly Launches, and stakeholder meetings aligned to key responsibilities. Drive weekly or bi-weekly 1:1s with Team Leaders and Quality Assessors at partner sites