* Property Claims handling experience is essential to be considered for this role* Job Title: Claims Technician - Domestic Major Loss Location: Leeds (Hybrid) Salary: up to £29k The Opportunity: Support Loss Adjusters with Commercial Property claims, including Business Interruption and property damage Act as the first point of contact for policyholders Guide customers through the claims process with empathy and clarity Liaise with adjusters, contractors, and insurers to ensure fair, efficient claim resolution Ideal for someone who enjoys problem-solving, clear communication, and making a positive impact Your Responsibilities Will Include: Acting as the initial point of contact for customers, managing communication throughout the lifecycle of a claim Assisting Loss Adjusters with claim investigation, triage, file setup, and technical support Collaborating with contractors, brokers, and insurers to drive proactive claims resolution Ensuring cases are updated, diarised, and closed efficiently while adhering to SLAs Supporting complex or high-volume claims during surge periods Participating in technical reporting and documentation as required Maintaining excellent customer service throughout the claims process About You Knowledge and Experience: Claims handling experience is essential ideally within property-related claims Strong customer service and communication skills both written and verbal A conscientious, flexible and team-focused attitude Ability to self-manage a busy caseload and prioritise effectively Proficient in MS Word, Excel, and general IT systems Interest in or experience with loss adjusting is highly desirable A full UK driving licence is preferred but not essential What Youll Get: Remuneration & Work Environment: Hybrid or remote working options 25 days holiday plus bank holidays Self-Invested Personal Pension Scheme (SIPP) Health & Wellbeing: Private healthcare (including cover for pre-existing conditions) Group Life Assurance Group Income Protection Employee Assistance Programme Additional Benefits: Flexible benefits including cycle to work scheme, dental cover, green car scheme, season ticket loan Discounts on a wide range of products and services Full support and funding toward achieving Cert CILA qualification If youre looking for the next step in your career and want to join a supportive, forward-thinking team with real development opportunities apply now! ADZN1_UKTJ