The Manchester Deansgate Hotel is seeking a dynamic Meetings, Groups and Events Executive. Join the IHG Hotels and Resorts family and be part of a vibrant team! Located in the Beetham Tower, this hotel offers 279 rooms with skyline views, upscale amenities including Sky Bar Cloud 23, a 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. It caters to both business and leisure travellers with 14 meeting rooms and over 1,800 sq ft of event space. The hotel will transition to the InterContinental brand by 2027, enhancing luxury and service.
Role Overview
As a full-time Meetings, Groups and Events Executive, your responsibilities will include:
1. Building strong client relationships through regular contact via phone, email, and in-person, ideally within a commercial team at a 4 or 5-star property or destination venue.
2. Responding to M&E enquiries to maximize sales, occupancy, and revenue, including upselling hotel facilities.
3. Managing bookings using the in-house system, creating confirmations and contracts with high attention to detail, ensuring brand standards and revenue goals are met.
4. Liaising with clients to gather event details and providing excellent service through face-to-face and telephone interactions.
5. Inputting enquiries accurately into the sales system.
6. Collaborating with the commercial team and wider hotel staff.
7. Handling complaints effectively through prevention, recovery, and investigation, demonstrating problem-solving and guest care skills.
8. This role typically operates Monday to Friday during office hours, with weekend and evening work as required. Overtime hours will be paid.
Benefits
* Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidized travel support, and enhanced sick pay. Wagestream app for financial wellbeing.
* Training, career progression opportunities worldwide, and two paid volunteering days per year.
* Discounted hotel stays and F&B, shopping discounts, and access to various perks.
* Generous maternity/paternity pay, 24/7 employee assistance, and mental health support.
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