Administrator

Administrator

To support with the delivery of the Customer Experience. Based within a Customer Service Centre, you will be first point of contact for customers and a key function for report/admin management.
The job entails a variety of duties including Compliancy, managing daily and weekly reports in line with client requirements ensuring KPIs and service delivery is met. Handling business calls and customer calls when required. Managing daily and weekly reports in line with client requirements ensuring KPIs and service delivery is met. Reporting to your line managers daily and weekly ensuring process and procedures followed. Covering all aspects of the admin duties. Supporting Management and Team overall. Admin and Quality Assistants will be expected to be committed to delivering a first-class service

Job Responsibilities:

• To conduct outbound communications with customers to carry out customer satisfaction.
• Compliancy, delivery of KPIs and Service levels as per client agreements/requirements.
• To answer inbound calls when business requires.
• To contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in Service Centre performance.
• To take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and community issues.