AI / Automation Solutions Consultant
Location: North East England (Hybrid)
Salary: Competitive + Benefits
About the Role
We are looking for an AI / Automation Solutions Consultant to join our growing technology team and help customers unlock the potential of Artificial Intelligence, Automation and Modern Workplace technologies.
This is a customer-facing role that combines technical expertise, solution design and consultancy. You will work closely with customers to understand business challenges, identify opportunities for automation and AI adoption, and design practical solutions that deliver measurable business value.
The successful candidate will play a key role in shaping our AI and automation capability, helping organisations move beyond experimentation and into real-world implementation.
Key Responsibilities:
Customer Discovery & Consultancy
Engage with customers to understand business processes, challenges and objectives
Facilitate discovery workshops and requirements-gathering sessions
Identify opportunities for AI, automation and process improvement
Translate business requirements into practical technical solutions
Act as a trusted advisor throughout the customer journey Solution Design & Delivery
Design and implement AI and automation solutions for customers
Build proof of concepts and production-ready solutions
Develop workflows, automations and integrations using Microsoft technologies
Support the implementation of Microsoft Copilot and AI-powered business solutions
Deliver solutions that improve productivity, efficiency and user experience
Ensure solutions are secure, scalable and aligned with best practice Innovation & Capability Development
Stay up to date with emerging AI and automation technologies
Contribute to the development of new service offerings and customer solutions
Identify opportunities to enhance existing services through AI and automation
Support internal knowledge sharing and capability development
Help shape the future direction of the organisation's AI and automation offering Skills & Experience (Essential):
Experience delivering AI, automation or digital transformation solutions
Strong understanding of Microsoft 365, Azure and Modern Workplace technologies
Experience working directly with customers to gather requirements and design solutions
Knowledge of workflow automation, business process improvement and systems integration
Strong problem-solving and analytical skills
Excellent communication and stakeholder management abilities
Ability to translate technical concepts into clear business outcomes Desirable
Experience with Microsoft Copilot Studio
Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
Experience with Azure AI Services and Azure OpenAI
Experience within an MSP, consultancy or customer-facing technology environment
Microsoft certifications across Azure, AI or Power Platform
Experience delivering customer workshops and solution demonstrations What Success Looks Like
Success in this role isn't measured by lines of code written.
It's measured by helping customers work smarter, automate repetitive tasks, improve decision-making and realise genuine business value from AI and automation technologies.
You'll become a trusted advisor to customers whilst helping shape and grow a modern AI and automation capability within a progressive technology business.
Personal Attributes
Naturally curious about emerging technology
Commercially aware and customer-focused
Passionate about solving business problems
Comfortable engaging with stakeholders at all levels
Self-motivated and eager to learn
Excited by the opportunity to build something new and make a genuine impact