Retail Security Officer – Lidl – Bromsgrove
Pay rate: £13.00 per hour
Hours: 40 hours a week over 5 days
Location: Lidl – Bromsgrove
Mitie is looking for Retail Security Officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.
Objectives & Responsibilities
* Work to the Assignment Instructions ensuring all activity is accurately recorded on the correct documents, in line with both the client’s and the company’s quality procedures.
* Follow the site-specific risk assessments ensuring all activities are completed safely.
* Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients.
* Create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers.
* Provide a polite greeting and excellent customer service.
* Provide a visible security contact for colleagues, contractors and customers.
Main Duties
* Deliver industry leading customer service.
* Be clean, tidy and properly dressed wearing full uniform.
* Deter violence and public order offences.
* Conduct patrols of the store.
* Utilise CCTV systems to support the reduction of crime and stock loss.
* Liaise with the store management teams.
* Report incidents and crime through leading technology.
* Liaise with the police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
* Wear body worn CCTV to support in the reduction of crime and increase colleague and customer safety.
Who are we looking for?
* Experience of delivering customer service.
* Excellent written and verbal communication skills.
* Adaptable communication style to meet needs of different people groups.
* Ability to work in a fast-moving services business.
* Capability in the use of technology.
* Good attention to detail.
* High level of enthusiasm and passion.
* Previous experience in a similar role is desirable but not essential.
* Public Space Surveillance SIA licence is desirable but not essential.
Benefits
* Contracted hours.
* Annual leave entitlement.
* Pension and life assurance schemes.
* Free uniform supplied.
* SIA re-licensing programme.
* Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
* Comprehensive training and development programme (apprenticeships available).
We offer a flexible benefits scheme with options such as a virtual GP, salary finance, dental insurance, dining cards, coffee clubs, technology products, high street discounts, cycle-to-work scheme, life cover, save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
We award Mitie Stars as recognition for hard work and have cash prizes and a chance to win £10,000.
Our success depends on the experience and quality of our people. Career progression is a top priority, with a diverse variety of training and development avenues via a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know.
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