Job Opportunity: Garage Services Manager at Halfords
Join our dynamic Halfords Garage Services team at one of our new Fusion centres, equipped with the latest facilities to provide a first-class customer experience and a great working environment. You will play a pivotal role in driving the success of the centre, supported by an Assistant Manager and Workshop Controller, leading a team of around 11 skilled technicians and customer service advisors.
Benefits:
* Average uncapped bonus of £10,800 per year (potential to earn more)
* Five-day workweek
* Refer a Friend scheme – T&Cs apply
Key Responsibilities:
* Oversee the day-to-day operations of the centre, maximizing profit and minimizing loss
* Achieve and exceed customer satisfaction and performance metrics
* Optimize workforce scheduling to meet customer demand
* Lead your team to meet and surpass sales, margin, and profit targets
* Deliver coaching and technical training to colleagues
* Ensure compliance with health, safety, and quality standards
Candidate Requirements:
* Proven success in team management and customer service excellence
* Experience in coaching, training, and performance management
* Track record of achieving sales targets
* Strong communication skills, both verbal and written
* Experience with workforce scheduling and time management
* Proficiency in Microsoft Office, with the ability to learn in-house systems
* Valid full driving license
Rewards and Benefits:
* 25% discount on most products in Halfords stores and online
* Up to 50% discount on garage bills at Halfords Autocentre
* Discounted breakdown cover, including bike cover
* 25% colleague discount at Tredz
* Life assurance, uniform, and employee assistance program
* Various discounts on shopping, holidays, insurance, and more
* Trade Price Bike Scheme, Sharesave scheme, Wagestream financial planning app, and Health Cash Plan
We are experiencing rapid growth and are committed to creating an inclusive workplace. We welcome applications from all backgrounds and encourage you to apply even if you don’t meet every criterion.
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