Technical Support Manager
A leading designer and manufacturer of specialized refrigeration units has an immediate requirement for a Technical Support Manager.
Key Skills: Technical Support Manager, After Sales Support, Post Sales, Customer Service, Refrigeration Units
Salary: Up to £41,000 + benefits
Location: Hereford, HR2 6JX
Please note: This is a technical role requiring a background in refrigeration, mechanical, and/or electrical engineering.
As Technical Support Manager, your role will focus on supporting key accounts and providing support for the Service Support & Service Desk across all business areas. Responsibilities include managing specific projects, ensuring reactive and planned works are completed and recorded accurately, and adhering to SLAs.
You will also organize and provide equipment training to service partners and support parts management for the company.
It is essential to have a service background and deliver high-level professional customer support.
This role is primarily office-based, with one weekend in four required in the office to provide support.
For a full detailed job description, please click "apply now" for more information.
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