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Responsibilities for the Work Planner role include:
* Control and monitor the daily work activity on the IT system
* Allocate and deliver services to meet business priorities in a cost-effective manner
* Monitor incoming work raised by the service centre
* Update IT system to enable statistical data collection and reporting
* Liaise with operatives to ensure work is completed within specified timeframes
* Conduct customer satisfaction surveys
* Follow up on inquiries and complaints
What we are looking for in our ideal Work Planner:
* Strong administrative skills and proficiency with a computerized database system (ideally Opti-Time)
* Experience with Microsoft Office software (Outlook, Word, Excel, Access)
* Ability to meet deadlines and possess strong communication skills
* Experience in a social housing environment is beneficial
We offer a range of benefits for a rewarding career, including but not limited to:
* Pension scheme
* 23 days annual leave, plus bank holidays
* Cycle to Work scheme
* Liberty Sense Awards – Colleague-nominated awards for embodying Liberty values, with winners receiving high street vouchers
* YuLife benefits, including:
o Life insurance/death in service benefit – 2x annual salary
o Smart Health (24/7 UK-based GPs)
o Best Doctors for second opinions on complex cases
o Mental health support with 4-6 sessions with a psychologist or psychotherapist
o Online health check
o Nutrition consultations
o Online fitness programs
o YuMatter+ Employee Assistance Programme for mental, financial, and professional wellbeing, including up to 5 confidential counseling sessions
o Free will writing service
o Reward scheme for healthy behaviors earning YuCoin for vouchers/rewards
o Exclusive discounts on memberships and wellbeing products
* Medicash Health Cash Plan (optional, approx. £11.60/year P11D tax value), with claims up to £996/year for dental, optical, specialist consultations, tests, or scans
* Discounted gym memberships
* Savings on cinema tickets, travel, holidays, and retail
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