About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
We're currently seeking an Employee Relations Administrator to join our Employee Relations team on a full-time permanent basis. If you have a background working within an HR Shared Services environment and a passion for helping others, we'd love to hear from you
As an Employee Relations Advisor, you'll be responsible for triaging our customers to the most appropriate solution, whether that's providing advice over the phone, managing cases through our case management systems in and MyWorkday, or supporting managers during team calls. The tasks within the ER team are diverse and include providing guidance on probation, flexible working, management of fixed term contracts, new starter occupational health, OH / workplace assessments, equipment procurement, and Working Time Regulations.
Key responsibilities:
* Managing a portfolio of MyWorkday cases.
* Ensuring issues are escalated as appropriate.
* Actioning workflow to ensure activity is prioritised.
* Maintaining the quality of the data in MyWorkday.
* Managing data integrity and ensure standards for audit requirements are delivered that meet legal and business requirements.
* Responsible for provision of HR support and advice to employees, managers and candidates.
* Administering the processes and provision of advice and guidance ER.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.
Your skills & experience:
* Experience of working in an HR Shared Services team.
* Customer focused with the ability to connect with a variety of people over the phone and in writing whilst conducting yourself in a professional manner.
* Analytical, highly organised with exceptional attention to detail.
* Understands and demonstrates the importance of Data Protection and its associated risks.
* Stakeholder Management experience.
* Computer literate with experience of MS Office and HR systems.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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