ABOUT THE ROLE
You will be providing accurate estimates for the supply and fitting of John Lewis window products in customers’ homes. Focus on engaging, inspiring and delighting our Customers in delivering a market leading customer experience.
We are currently recruiting for 4 heads across our London catchment area
X2 based in the Horsham catchment which will cover from Brighton to Kingston
X2 based in the Brent cross catchment covering North, West and Central London areas.
You will have access to a business use vehicle.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
* Salary - £30,500 - £43,300.
* Contract type - This position is a Permanent contract.
* Working pattern - 37.5 hours per week, Monday to Saturday on a rota basis
* Location - This is a mobile position and travel is required visiting customers homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities
Using your sales, customer service skills and product knowledge you will be responsible for carrying out a quote on window dressing products (curtains & blinds) and converting the quote into a sale. Your role will also include promoting and providing an accurate quote for the fitting of the selected product.
This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
This is a customer-facing role that involves providing customers with accurate estimates using our computerised systems. The role requires a high level of customer service as you will be visiting customer's properties to complete a full on-site survey for preparation and materials for a number of projects. You will be responsible for providing accurate error free work, demonstrating excellent communication skills and aim to gain an acceptance of the plans you produce from every customer.
The role requires a considerable amount of driving between the branch, customer homes and the service building - a business use vehicle is provided for this purpose. ** Your journey to customer appointments each day will be routed from and then back to your designated ‘home’ branch and you may be required to travel to this location outside of your working hours using your dedicated vehicle.**
You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
This role is subject to the following pre-employment screening: 3 year references. Basic disclosure. DVLA check.
Essential skills/experience you’ll need
* Full, clean driving license
* Excellent Customer service and selling skills
* IT literacy
* Communication skills
* Confidence working independently
Desirable skills/experience you may have
* Proven sales experience
* Understanding of window dressings
* Experience working with home products
#LI-JC3
Closing Date:
May 30, 2026
Pay:
£30,500.00 - £43,300.00 Annual
Contract Type:
Permanent
Hours of Work:
Full time Mon-Sat including evening working
Job Level:
Partnership Level 9
Where You'll Be Working:
Mobile Worker, 1 Drummond Gate, London,, SW1V 2QQ
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.