Supervisor - Swansea
Join the Ninja Leisure team as a Supervisor at Ninja Swansea
If you're passionate about creating unforgettable experiences and leading a dynamic team, this is the perfect opportunity for you. You'll oversee exciting activities like Ninja fueled courses, large inflatable, Birthday Parties and private events whilst ensuring top-notch customer satisfaction.
With a competitive salary, annual bonuses, and fantastic employee benefits, this role offers the chance to thrive in a fun and fast-paced environment. Bring your leadership skills and enthusiasm to Ninja Leisure and help us become the premier family-centric leisure destination!
Job Title: Supervisor
Reports to: Assistant General Manager/Duty Manager
Responsible for: Team Members & Team Leaders on Site
Hours: 24h per week
JOB PURPOSE
To be responsible for the daily operations and to ensure the site provides a quality & safe experience for all visitors/customers using the facility.
KEY RESPONSIBILITIES
1 To ensure the facility is appropriately staffed by assisting the operations in sourcing cover for any absences.
2 To open the building in the morning, disarming alarm and performing the necessary compliance checks.
3 To close the building in the evening, perform the necessary compliance checks, setting alarm and ensuring building is secure.
4 Take overall charge of operations and the site when Managers not in attendance.
5 Supervise all team members in all departments and team leaders.
6 Carry out all tasks done by Team Leaders, Marshalls, Kitchen, Caf team and Receptionists.
7 Continuously monitor health and safety.
8 To co-ordinate the timely setting up and setting down of any equipment in order that activities run smoothly and customers are not inconvenienced by poor time management. Paying special attention to birthday parties.
9 Maintain, report and log any defects and plan in corrective action on all Ninja equipment and services across site.
10 To ensure all team members are aware of the daily plan and their involvement within it and as a consequence all objectives are met.
11 Provided guidance to customers and demonstrate techniques if required.
12 To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
13 To ensure lines of communication are fully used in order that the site operates to the highest standard.
14 To ensure quality standards are met at all times through the adherence to a quality management programme, excellence in customer service and the provision of a clean and tidy environment.
15 To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedures are fully met on site, including participation in twice yearly refresher training.
16 Organise safety briefings for all sessions.
17 Manage session changeovers
18 To monitor the cleaning programme on a daily basis and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
19 To regularly produce stock count of our products, maintain correct storage of our products, stock rotation and communicate with management when below par levels.
20 To ensure company standards are met and team members comply with House rules and procedures.
21 Handover to appropriate staff during crossover.
22 To ensure all team members stay up to date with their online training and are fully compliant on shift.
23 To conduct regular recorded 1-2-1 feedback meetings with the team.
24 To complete, from time to time, other tasks as requested by the management team.
Additional Developmental Opportunities
1. First aid training
2. Champion roles - Internal auditing Food and Beverage - Internal Health and safety officer - Internal customer service officer
3. Mental Health Champion
4. Development plan to Duty Manager
CORE QUALITIES & BEHAVIOURS
* In addition to the Key Responsibilities, Ninja Warrior Swansea has identified the core qualities and behaviours required from all colleagues for the successful delivery of our Mission, Vision, Values and commercial goals.
* Delivering great customer service
* Planning the issue
* Supporting others to succeed