Café Supervisor
Who we are
New Lanark World Heritage Site is a beautifully preserved 18th-century mill village nestled in the picturesque Clyde Valley in Scotland. Renowned for its historical significance and stunning natural beauty, New Lanark offers visitors a unique blend of cultural heritage and scenic landscapes. The site includes a hotel, visitor centre, leisure club, historic textile mills, cafés, and retail shops. As a UNESCO World Heritage Site, we are dedicated to preserving our rich history while providing engaging and memorable experiences for all visitors.
Joining our team means becoming part of a vibrant community focused on heritage, hospitality, and tourism excellence.
Overview
We are seeking a Café Supervisor who is passionate about food service and delivering a warm welcome to every guest. The successful candidate will oversee both front and back of house operations, ensuring smooth daily service, high standards of food safety and hygiene (including HACCP compliance), and an efficient, motivated team.
This role requires a hands-on leader with strong people skills, a smiley and engaging personality, and the ability to balance great customer service with operational efficiency. You'll also play a key part in managing departmental budgets, monitoring costs (including payroll percentages), and contributing to the café's overall success.
Responsibilities
* Oversee daily café operations, ensuring excellent food service and smooth coordination between kitchen and front of house.
* Ensure HACCP standards, health regulations, and food safety practices are consistently upheld.
* Supervise, train, and motivate café staff, creating a positive, productive, and efficient working environment.
* Deliver outstanding customer service by engaging with guests, resolving issues quickly, and ensuring a warm, welcoming atmosphere.
* Monitor stock levels, place orders, and manage suppliers to maintain uninterrupted service and minimise waste.
* Support menu development, ensuring food offerings are appealing, on-trend, and considerate of customer preferences and dietary requirements.
* Manage departmental budgets, monitoring costs and payroll percentages to ensure financial efficiency.
* Work closely with management and other departments to support promotions, events, and marketing initiatives.
Experience & Skills
* Proven supervisory or management experience in a café, restaurant, or hospitality setting.
* Strong knowledge of HACCP and food safety standards.
* A passion for delivering excellent food service and customer experiences.
* Excellent leadership and communication skills with the ability to motivate a team.
* Confidence in managing budgets, stock, and payroll percentages.
* Experience as a barista or in hotel cafés/restaurants is an advantage but not essential.
* Friendly, smiley, and engaging personality – someone who naturally creates a warm and welcoming environment.
Job Type: Full-time
Pay: £12.60 per hour
Expected hours: 30 – 38 per week
Benefits:
* Employee discount
* On-site gym
* On-site parking
Work Location: In person