Position: Care Coordinator (Domiciliary Care) Shifts Available: Monday to Friday, 37.5 hours per week, with availability to be on call or work weekends where necessary
Why Work with ICare Group?
* Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
* Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards.
* Blue Light Card: Enjoy discounts at hundreds of high street retailers and well‑known brands.
* Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
* Mileage Allowance: Cover travel costs during your visits.
* Toll/Bridge/Tunnel Costs Covered: Covered if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).
* Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
* Dedicated People and Wellbeing Team: Supportive team focused on your wellbeing.
* Comprehensive Training: Fast‑track training, paid induction, and 3 days of on‑the‑job shadowing.
* Ongoing development opportunities and career advancement.
* Supportive Environment: Collaborative environment recognising, appreciating, and rewarding your skills and dedication.
* Champion Sustainability in Healthcare: Leading the way in environmentally responsible healthcare and committed to reducing our environmental footprint.
* Carbon Reduction Plan: Emissions cut by 88.8% since 2019, on track to achieve Net Zero emissions by 2030.
* Weekly or Fortnightly Pay and Pension: Most of our sites enjoy stable weekly or fortnightly pay and contribute to a stakeholder pension plan.
What You Will Do
* Coordinate Home Care Services: Manage and coordinate home care services to ensure efficient delivery and high standards of care.
* Support Care Management: Assist in maintaining records, producing reports, and investigating complaints from service users and employees.
* Produce Staffing Rotas: Create and manage weekly staffing rotas to ensure adequate coverage and support.
* Operational Awareness: Stay informed about current operational issues and methods.
* Ensure compliance with health and safety regulations, emergency procedures, and company policies.
* Emergency Duties: Undertake out‑of‑office duties when necessary, including providing emergency hands‑on care, on‑call duties, attending social events when required, and offering emergency telephone assistance to care staff.
* Additional Duties: Perform other duties as requested to support the branch’s success.
What We are Looking For
* Qualifications: NVQ/QCF 3 (or working towards) in Health and Social Care or related field.
* Experience: Previous experience in a similar role within the domiciliary care sector.
* Quality Assurance Skills: Proven ability to monitor and improve quality standards, develop new processes, and ensure compliance with regulations.
* Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
* Experience in Care: Previous experience in a care role, with a genuine passion for helping others is essential.
* Excellent Communication Skills: Compassionate and empathetic nature.
* Organisational Skills: High level of organisational skills and reliability with the ability to manage staffing rotas and multiple responsibilities.
* Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
* Diligence: Ensure all care tasks and wellbeing checks are managed with care and professionalism.
* Background Checks: Willingness to undergo necessary background checks.
* Availability: Ability to work in the office and deliver home care when required.
* Valid Driver’s License: A clean, valid driver’s licence and reliable vehicle are required.
* Work‑Related Car Insurance: Hold or be willing to obtain work‑related car insurance.
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