Please note this is a level 3 apprenticeship opportunity. This means we cannot accept anyone with an IT related qualification that is equivalent to level 3 or higher, or anyone who already has extensive experience in an IT related role.
Role: IT Support Apprentice
Location: Birmingham, B30
Salary: £7.55 per hour
Hours: Mon-Fri, 9am - 5pm
Key responsibilities
* Monitor and triage incoming IT support tickets via the service desk system.
* Provide first-line support for common technical issues including password resets, access administration, connectivity issues.
* Aid and support to the IT Applications team for internal Applications
* Aid and support to the IT Infrastructure team
* Aid and support to the IT Data team
* Assist with Project delivery
* Accurately log and update ticket information, ensuring clear documentation of actions taken.
* Escalate unresolved or complex issues to second-line support or relevant teams.
* Assist in setting up and configuring hardware such as laptops, and mobile devices.
* Support routine maintenance tasks and updates under supervision.
* Deliver excellent customer service and communicate effectively with users of varying technical ability.
What opportunities exist for the Apprentice after their complete their Apprenticeship
We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.
Next Steps
The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.
When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.
If you are a motivated individual with a passion for all things tech, we would love to hear from you. Apply now to join our team as IT Support
Job Types: Full-time, Apprenticeship
Pay: £7.55 per hour
Application question(s):
* Do you drive with access to your own car?
* Why are you looking for a career in the IT sector?
* What experience do you have in IT so far (this could be an IT related hobby or online course)?
Work Location: In person