Gisela Graham is known for designing and selling decorative homeware, seasonal decorations, and gift items — especially Christmas and seasonal décor. The company was founded by Gisela Graham in 1983 and has grown into one of Europe’s leading giftware design companies.
The Role
As a Sales & Customer Service Administrator, you will play a key role in ensuring smooth day-to-day operations across our sales and customer support functions. You’ll work closely with customers, internal teams, and external partners to provide outstanding service and maintain accurate, organised administrative processes.
Key Responsibilities
* Respond to customer enquiries via phone, email, and online channels
* Process sales orders and ensure accurate data entry into CRM and internal systems
* Provide product information, quotes, and follow-up support to customers
* Coordinate with the sales team to manage leads, orders, and client accounts
* Assist with preparing sales reports, documentation, and customer communications
* Handle after-sales queries and help resolve issues efficiently
* Maintain organised records and support general office administration tasks
What We’re Looking For
* Min 3 years’ experience in a sales support, customer service, or administrative role working in an office environment.
* Strong communication skills with a friendly, professional manner
* Excellent attention to detail and organisational abilities
* Confident using CRM systems, Microsoft Office (Word, Excel, Outlook), and general admin software
* Ability to multitask and work well under pressure
* A proactive, solutions-focused mindset and willingness to learn
* Excellent spoken and written English skills
What We Offer
* A supportive, collaborative team environment
* Competitive salary and benefits package
* The chance to make a real impact in a growing business