Job DescriptionJob Description
Company Description:
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
* Process Control & Safety Systems
* Control Valves & Regulators
* Isolation Valves & Actuation
* Oil & Gas Automation
* Reliability Solutions & Services
* Pressure Management
* Specialty Pumps & Rotating Equipment
* Instrumentation
* Maintenance & Repair Services
Duties and Responsibilities:
* Create sales orders for all new projects associated with the EPC Final Control Valve & Pressure Management team.
* Create accurate Sales Orders (SOs); at time of entry, according to instructions provided.
* Responsible for preparing and maintaining project and order schedules for both customer reports, and internal reporting.
* Responsible for distribution, tracking, and expediting of order and project documentation using established processes.
* Responsible for logging in Bid Requests and Revisions to Team Quote Log, and for posting Bid Documents to appropriate SharePoint sites.
* Monitor shipment schedules, provide schedule updates, schedule customer inspections, and serve as primary contact for expediting with the customer.
* Responsible for monitoring order backlogs and taking necessary action to close these out as shipments.
* Attend project meetings to record and distribute Minutes and Action Item Log; for e.g., hand-offs, kick-offs, status updates, lessons learned, etc.
* Maintain updated project folders with relevant documentation; for e.g., Scope, Schedule, SOs, Hand-off, Internal/External Kick-off, Change Orders, IFA/IFC packages, Lessons Learned, etc.
* Communicate to Sales Team any customer service issues that could potentially harm customer relations or jeopardize current or future business.
* Responsible for familiarization with the Puffer Export Compliance Policy. Responsible for documenting and flagging all projects needing compliance with the policy..
* Responsible for securing and maintaining Export Compliance documentation within SharePoint following established procedures.
* Assist with change orders with guidance from Sales Team.
* Enter repair and/or warranty orders following established procedures.
* Responsible for reviewing and taking corrective action on commission reconciliation, PONCs, and
* Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction.
* Responsible for understanding Team Mission and Goals, and actively supporting them
* Responsible for following general office Protocol and procedures in carrying out assigned duties.
QUALIFICATIONS:
Education/Knowledge:
* Associate or Bachelor’s degree required. Technical or Project Management discipline highly .
Experience/Skills:
* 3+ year’s office administrative or related experience. Strong knowledge of office administrative procedures, use and operation of standard office equipment.
* Project Management experience a plus.
* Strong knowledge of various computer software applications including MS Excel, Word, PowerPoint, and SharePoint.
* Excellent written and verbal communication skills.
COMPETENCIES:
* Excellent multi-tasking and organizational skills.
* Strong attention to detail and follow-though.
* Strong ability and ambition to consistently meet deadlines.
* Solid analytical and problem solving skills.
* Problem-Solving: Capable of identifying and resolving issues related to order discrepancies or system errors.
* Time Management: Efficiently manage time to handle multiple orders and tasks simultaneously.
* Prioritization: Ability to prioritize tasks based on urgency and importance to ensure timely order fulfillment.
* Process Improvement: Ability to suggest and implement improvements to order processing workflows.
* Strong collaboration skills, proactive business approach and positive team player.
* Excellent customer service skills including the ability to develop rapport and trust with customers and other employees.
* Able to work without direct supervision and be a self-starter.
* Conflict Resolution: Skilled in resolving order-related issues and customer complaints diplomatically.
#J-18808-Ljbffr