Req # 783
Newbury, UK
•
Glasgow, UK
•
Manchester, UK
•
London, UK
Job Description
Posted Wednesday, 18 February 2026, 19:00
Project Delivery Manager
Hybrid working from Manchester, Newbury, London OR Glasgow office.
A bit about us
At Gamma, we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.
We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We're expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
This customer-facing position requires the simultaneous management of a high volume of change and delivery requests for our existing community of direct corporate and Public Sector clients, adopting appropriate project governance and risk management to ensure success.
The successful candidate will be delivering a wide range of telecoms and data services including fixed line, mobile, data, UCaaS and IT-related products. The role will require them to have a broad understanding of all key products as well as a flexible, dynamic and accommodating approach to building a strong and collaborative working relationships with our strategic customers.
Project Delivery Managers are expected to understand and promote department and company strategy and goals at all times
What will you be doing day-to-day?
The successful candidate will be accountable for delivering services across an established customer estate, as well as managing the rollout of changes to existing solutions. They will ensure robust governance is in place to support successful delivery and minimise the risk of unplanned service interruptions.
A key part of the role will be building strong, trusted relationships with key stakeholders to fully understand their needs and ensure that service delivery continues to provide measurable value.
This will require the following:
* Scope definition/agreement, planning and setting milestones
* Customer engagement and communication, setting expectations
* Building and maintaining solid relationships with customers
* Collaborative and flexible approach
* Understanding the customers requirements and timescales to manage risk and plan contingency appropriately
* Creation and maintenance of project documents such as project plans, delivery trackers and RAID logs
* Project change and scope management
* Understanding and mitigating risk to existing customer solutions
* Roll back planning and change documentation
* Management of 3rd parties and associated deliverables
* Milestone and stage management
* Management of costs and resource
* Priority and escalation management
* Revenue forecasting and reporting. Triggering billing
* Undertaking project closure activity, including handovers with customers and 3rd parties
* Reporting lessons learned
* Management reporting as required
* Accurate maintenance of Gamma systems
* Following best practice guides and agreed delivery approaches
They will play a key role in adding value to the end to end customer experience, ultimately leading to increased customer satisfaction, loyalty and retention. They will build and foster a deep understanding of and empathy with the customer and their solution.
The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager, appropriate to your grade
What you'll need:
* Background in Telecoms / Data industry
* Background in customer delivery and project
* Experience with data and / or telecoms products
* Flexible with an accommodating approach
* Excellent written & verbal communications skills
* Ability to build and nurture positive relationships
* A keen eye for detail and exemplary time keeping
* Cool under pressure and able to multi-task
* Strong sense of ownership and flexible / dynamic approach to problem-solving
* Commercial awareness
* Able to work and make decisions independently
* Ability and motivation to learn from experience and constantly update skills/knowledge
* Eager and capable of learning new skills
* Ability to organise information/time effectively
* Exemplary prioritisation, organisation and time-management skills
What do we offer you?
* At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you
* Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career
* We offer a contributory pension plan to help you save for the years ahead, with Gamma's contributions varying dependant on yours.
* Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
We want you to in our success. That's why we offer tax-efficient save and- incentive plans, giving you the opportunity to benefit from Gamma's growth.
* We're committed to health, both physical and mental. We give you access to discounted private medical insurance through Vitality, which you can extend to your immediate family
* And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably
A few things to note
* Unfortunately, we can't offer visa sponsorship or relocation support for this role.
* This role is Hybrid from one of our gamma offices.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to- as you could be the person that we are looking for
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to- .
We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.
Job Details
Pay Type
Salary
Newbury, UK,
Glasgow, UK,
Manchester, UK,
London, UK