IT Support Apprentice
Are you looking to kickstart your IT career with a company at the forefront of cloud technology and digital transformation? Codestone is offering an exciting opportunity for an IT Support Apprentice to join their award-winning Managed Services team.
As a Microsoft Gold Partner and SAP Gold Partner, Codestone empowers organisations with innovative cloud solutions, ERP systems, and managed IT services. You'll be part of a business that thrives on collaboration, growth, and helping clients achieve digital success - all while developing your own skills in a supportive environment.
A Typical Day in the Job: Acting as the first point of contact for IT issues, logging and managing tickets through the ITSM system.
Providing first-line technical support to users via phone, email, chat, and self-service portals.
Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary.
Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS & Android).
Assisting with Active Directory tasks such as password resets and account management.
Maintaining high-quality customer service in line with SLAs and company standards.
Collaborating with second-line and resolver teams to escalate complex issues.
Updating documentation of known fixes and contributing to IT knowledge bases.
Ensuring clear communication with users by providing updates and guidance in non-technical terms.
You'll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships .
Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn.
Strong communication skills - confident speaking with users and explaining technical issues in plain language.
Respectful, professional, and aligned with Codestone's values of collaboration, innovation, and accountability.
Customer service experience (formal or informal) would be an advantage.
A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.
Salary, Hours & Benefits: £15,000 per annum .
Monday to Friday, 7.5 hours per day, with flexible shifts between 8:00am-6:00pm.
25 days holiday (plus bank holidays), increasing annually to 28 days with service.
Contributory company pension scheme .
A volunteering day each year to support your local community.
Hybrid working policy.
Training, learning, and development opportunities (customer-specific and general courses).
Casual dress code.
Cycle to Work and EV Salary Sacrifice Schemes.
Recruitment and customer referral bonus scheme.
Annual company events.
Comprehensive employee wellbeing programme.
Life assurance (x3 salary).
Healthcare cash plan, Virtual GP, Employee Assist Programme.
Extended maternity and paternity leave.
Staff perks - and much more!
Your Training with Baltic Apprenticeships
You'll complete a Level 3 IT Support Technician Apprenticeship, developing your skills in service desk operations, system support, networking, and cloud technologies. The programme includes live virtual training, self-paced modules, and one-to-one tutor support.
How to Apply
To apply, submit your CV and a short cover letter explaining why you're excited to begin your IT career with Codestone. If shortlisted, one of our recruitment consultants will be in touch to guide you through the next steps.
Eligibility Criteria
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
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