Customer Service Executive Surrey, UK Financial Services Competitive Salary Key Responsibilities: Respond to customer enquiries via phone, email, and live chat in a professional and timely manner Assist clients with policy information, claims processes, and general support Resolve customer issues effectively while maintaining a high level of customer satisfaction Accurately log and maintain records of customer interactions Liaise with internal departments to ensure efficient resolution of customer concerns Provide feedback and suggestions to improve the customer experience Requirements: Previous experience in a customer service role, ideally within insurance or financial services Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work well under pressure and manage multiple tasks Proficient in Microsoft Office and CRM systems A team player with a positive attitude and strong work ethic