Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
Band 4 Administrator – Integrated Discharge Hub
Permanent: Part time
Barking & Dagenham, Havering & Redbridge Integrated Discharge Hub (BHR IDH)
Here at NELFT, embracing a Just and Compassionate Culture is our commitment to our colleagues and to our patients that we will support and promote a culture based on fairness, respect, honesty, and trust, ensuring that we have consistent leadership behaviours and styles across the Trust. Our vision is to create an engaging place to work in partnership, where we value diverse perspectives and work in an environment in which you feel valued, supported, understood, and developed. Our professional relationships are built on a foundation of mutual respect, trust and honesty. We are committed to welcoming and making everyone feel valued here at NELFT.
We embrace continuous learning to improve patient outcomes and we provide outstanding professional development opportunities for our workforce. If you want to grow and progress your career with an organisation that values it’s people, take the first step on an exciting career journey and join us today.
Main duties of the job
The main responsibilities of the post holder are:
1. To provide a central point of access to the BHR IDH ensuring day-to-day administrative duties are carried out enabling clinicians to increase their case management time
2. To provide high standard, smooth, efficient and organised administrative support liaising with the IDH clinical lead and other staff.
3. To assist the IDH team by liaising with other services, organisations, partners and agencies with all aspects of the IDH function
4. To act as a point of contact for within NELFT services, acute partners, other agencies and service users to deal appropriately with enquiries and escalate as required.
5. To monitor the BHR IDH e mail inbox for any new referrals, email correspondence, queries and liaise with IDH staff promptly
6. To accurately input activity data onto the IDH spreadsheet and databases.
7. Use RIO efficiently and update any relevant information as guided by the therapist.
8. To support the IDH team in the monitoring and delivery of directorate KPIs and contracted performance targets.
9. To support the IDH team with the production of accurate, accessible performance reports for the performance group and directorate teams
Detailed job description and main responsibilities
Are you looking to progress in your career? Are you looking for a new exciting opportunity to work as an Admin in NHS? Do you want to be part of an innovative team that is committed to delivering the best care by the best people?
We are looking to appoint people who are as passionate about high quality care as we arewith a passion to work in our Integrated Discharge Hub, NELFT.
Barking & Dagenham, Havering & Redbridge Integrated Discharge Hub (BHR IDH) is based in Goodmayes Hospital to provide high quality service to all patients who are 18 + and clinically safe to be discharged from hospital. The expectation of the service is to reduce the length of stay for people in acute care, to improve people’s outcomes following a period of rehabilitation and recovery and minimise the need for long-term care at the end of a person’s rehabilitation.
· We can offer excellent carrier progression and work - life balance including:
10. Diverse In-Service Training Programme
11. Regular Supervision and Appraisal
12. Professional development opportunities
13. Opportunity for Service Development and Audit
14. NHS pension
15. High cost area supplement of 15% of the basic salary
16. Close transport links into London
If you are interested in coming to work for NELFT and meet our criteria, we welcome your application.
For further information please contact Natalie Morgan on 03003001743
The post will be subjected to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Person specification
Essential
Essential criteria
17. NVQ level 2 or equivalent standard of literacy and numeracy
18. NVQ level 3 in relevant subject or equivalent level of proven experience
19. administrative experience
20. Good working knowledge of Outlook, Word, Excel, PowerPoint, Access
21. Maintain confidentiality / data protection
22. Advanced IT skills
23. Clear communication skills including excellent writing, data entry and presentation skills
Desireable
Desirable criteria
24. Able to analyse systems to improve services
Desireable
Desirable criteria
25. Experience in recruitment and selection or senior Administrator/PA
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
26. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
27. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
28. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
29. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.