Branch Team Manager – Driving Excellence in Legal Services
📍 Location: Oxford | 💰 Salary: £35,000 - £50,000 Per Annum + Bonus
About Us – Redefining the Future of Legal Services
At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client-focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them, offering expert guidance with confidence and care.
As specialists in estate planning and wills, we go beyond financial security helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations.
At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact for the clients we serve and the professionals who make it happen.
Hear more about RLG and our Journey here ✨
The Opportunity: Branch Team Manager
As a Branch Team Manager, you will lead and develop a team of Legal Advisors at a branch, ensuring excellence in legal advice, client service, compliance, and business performance. You will drive team engagement, foster a culture of continuous improvement, and contribute to the branch’s growth and success. This role is pivotal in delivering high-quality legal services while supporting the commercial objectives of Right Legal Group.
🔑 What You’ll Do: Key Responsibilities
Leadership & Collaboration
* Lead, mentor, and coach both new and experienced Legal Advisors to enhance their legal expertise and client service delivery.
* Conduct regular 1:1s, performance reviews, and structured team meetings to support development and engagement.
* Foster a positive, inclusive, and high-performance culture aligned with Right Legal Group’s values.
* Promote collaboration and knowledge sharing within the team and across departments.
* Manage performance proactively by setting clear expectations, addressing underperformance, and recognising high achievement.
* Support the recruitment and selection process for new Legal Advisors, ensuring candidates align with the firm’s values and service standards.
* Work closely with the HR and Training teams to support internal communications and promote employee engagement initiatives.
* Provide coaching and development opportunities for Legal Advisors to support their career growth.
Legal & Compliance
* Oversee and manage a personal caseload involving Wills, Trusts, and Powers of Attorney, ensuring accuracy and compliance.
* Ensure all team members adhere to SRA regulations and internal compliance standards.
* Monitor case quality and implement best practices to maintain high legal and ethical standards.
* Act as a role model for professionalism, integrity, and client care.
* Review matters regularly to maximise quality and ensure consistency in legal service delivery.
* Utilise the case management system effectively to optimise the progression and timely resolution of matters.
* Proactively keep up to date with changes in legislation and market conditions to ensure your team’s advice remains current and relevant.
* Ensure all legal documents are completed in accordance with SRA requirements and internal quality standards.
Client Experience
* Ensure clients receive the RightWill process efficiently and effectively, maintaining high service standards.
* Maximise client feedback to identify opportunities for local service improvements.
* Facilitate feedback collection through client review sites to enhance transparency and reputation.
* Process and resolve client complaints in line with the complaints policy, ensuring timely and fair resolutions.
* Monitor client satisfaction metrics to drive continuous service enhancement and responsiveness.
Performance
* Monitor and report on individual and team performance against KPIs, including client satisfaction, compliance, and conversion rates.
* Analyse performance data to identify trends, risks, and opportunities for improvement.
* Implement strategies to improve service delivery, client engagement, and commercial outcomes.
* Collaborate with the Commercial Director to support branch-level initiatives and referral partner performance.
* Drive daily, monthly, and annual targets through effective planning and team motivation.
* Support local marketing campaigns by conducting meetings with community groups and organisations.
* Act as an ambassador for the branch, building relationships in the local area to drive referrals and raise brand awareness
🤩 We’d Love to Hear from You If…
* Strong legal experience in Private Client Law, particularly in Wills, Trusts, and Powers of Attorney.
* Exceptional communication skills and a passion for delivering outstanding client service.
* Proven ability to lead by example, maintaining the highest standards of professionalism and compliance.
* Dedication to supporting, mentoring, and developing team members.
* A results-driven mindset with the ability to motivate and inspire others.
* Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
* Excellent organisational skills, including diary management and performance tracking.
* High energy and drive to support the team in achieving daily, monthly, and yearly targets
🙌 Why Join Right Legal Group?
✊ Empowering Culture with our workplace built on empowerment and ownership, where collaboration replaces hierarchy!
📚 Annual career planning support, giving employees the opportunity annually to submit a Personal Business Plan, where you can share your ambitions (professionally, financially and personally) with the directors, and we work with them to achieve those goals.
📚 Professional Development Qualification where our people have the opportunity annually to apply for a qualification to be funded by the business.
🩺 Health Benefits through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those “healthy extras” we all deserve!
✈️ We offer 22 days’ holiday (plus bank holidays), Increasing to 25 days after 2 years continuous service with us
🎉 Team Celebrations and Events, from fun socials to company get-togethers, there’s always something happening at RLG to bring us together.
💰 Pension Contributions through our provider, NEST
The Application Process
* Intro call with our recruitment team
* Teams Call interview with our hiring manager
* Final stage Technical & Competency based interview with our Legal team.