What To Expect
The Tesla Global Security team aims to make a difference, take security seriously, and provide our customers, visitors, and employees with guidance and support. Tesla has an outstanding opportunity available for a Security Operations Centre (SOC) Operator III to join the Security Team at Tesla. The SOC Operator is responsible for triaging security reports, supporting emergency response coordination, responding to and validating alarms and other security alerts, and security risk monitoring and analysis. This position will be based onsite in Milton Keynes, UK.
The Security Operations Centre provides support and coordination to all sites within the EMEA region. This includes coordinating and facilitating the crisis management response to security incidents, regional security risk monitoring and analysis, and assisting with alarm monitoring services for Tesla locations across EMEA. The SOC troubleshoots and escalates issues with access control, intrusion detection, and fire alarm systems.
What You'll Do
1. Monitor security alarms at Tesla locations throughout EMEA, dispatching personnel to incidents as needed.
2. Coordinate incident response, communicate with site points of contact and emergency services.
3. Assist with CCTV video requests and provide timely updates to requesters.
4. Document each incident entering the SOC and escalate as needed to management.
5. Produce risk assessments for new locations, high-risk travel, or changes in location business types.
6. Coordinate with other SOC team members to ensure proper coverage.
7. Develop standard operating procedures and manage the tempo of operations.
What You'll Bring
* Excellent oral and written communication skills in English; additional languages are advantageous.
* Prior experience in dispatch, call centres, or SOC is preferred.
* Working knowledge of access control, surveillance, and other security systems.
* Knowledge of disaster management, active shooter scenarios, personnel management, and crisis management is preferred.
* Ability to multitask and navigate ambiguous situations in a fast-paced environment; enjoys challenges and problem-solving.
* Self-directed individual capable of working with little supervision.
* Proficiency in MS Office programs (Word, Excel, PowerPoint), Office 365, and Power Automate/BI.
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