Your newpany
It is a local employer who are the number one wholesale supplier within their industry, distributing across the UK and Ireland. Hays have been appointed by thispany to recruit a Sales Administrator / Customer Service Executive to join their team. This is an office-based role, and you will work full-time hours, Monday to Friday.
This is an exciting opportunity tobine your skills in administration, customer care, and order management in a role where your contribution will truly make a difference.
Your new role
As a Sales Administrator, you will be at the heart of the business, ensuring customers receive the very best service while supporting sales growth and day-to-day operations. Your key responsibilities will include:
Customer Service &munication – Answer iing calls and respond to enquiries with professionalism and care. Keep customers informed about order status, delivery updates, and any potential delays. Resolve issues andplaints promptly, ensuring positive oues.
Sales & Growth Support - Process customer orders accurately and efficiently. Deliver quotations and pricing to customers. Spot opportunities for upselling and cross-selling to increase value. Identify and research new leads for potential opportunities.
Administration & Team Support – Manage customer returns, demos, special orders, and service requests. Maintain detailed records of customer interactions and follow-ups. Provide vital administrative support to the team of 7 Business Development Managers.
What you'll need to succeed
As Sales Administrator, you will be customer-focused, with a genuine passion for creating great experiences. Organised, proactive, and able to thrive in a fast-paced environment. A confidentmunicator with strong problem-solving skills. You will be able to demonstrate previous experience in customer service, administration, or sales support. Be reliable, honest, and a true team player with great attention to detail.
What you'll get in return
A permanent position with apetitive salary and benefits package