Call Taker – Join a prolific client of ours Location: Potters Bar, EN6 Job Type: Ongoing Salary: £16.27 per hour Start Date: Immediate start date About the Role: We’re looking for a confident, customer-focused Call Taker to join a big Social Housing Client of ours. This role consists of answering calls from incoming tenants and to provide assistance. Key Responsibilities: * Answer incoming calls promptly and professionally * Direct callers to the appropriate department or contact * Record accurate information using internal systems * Provide excellent customer service and support * Handle queries, complaints, and follow-ups efficiently * Maintain confidentiality and data protection standards What We’re Looking For: * Strong communication and listening skills * Ability to stay calm under pressure * Previous experience in a call centre or customer service role (preferred but not essential) * Reliable, punctual, and a team player What We Offer: * Full training and ongoing support * Friendly and inclusive working environment * Opportunities for career progression * Flexible working hours (where applicable) * Employee benefits and incentives If this role is of interest, please do not hesitate to contact The R9 Recruitment team or, apply to this advert directly