About the Role
Ivry Street Medical Practice in Ipswich has two opportunities for enthusiastic and proactive receptionists to join our team on a full‑time basis. One position will start at 8:00 am and the second position will be required to work the later shift until 7:00 pm.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face‑to‑face, online and by telephone.
Main Responsibilities
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Registering new patients.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
About the Candidate
The ideal candidate will be a highly motivated team player who has good customer service skills, offers excellent communication skills, and has the following attributes:
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable but training can be given for the right applicant.
About Us
We are a four‑partner practice with over 13,500 patients. Alongside our partners we also have a further 4 salaried GPs, an advanced nurse practitioner, a paramedic, 6 practice nurses and 3 HCAs. We also have regular mental health team support, with a presence on site almost daily and a medicine management team. Patient‑centred care is at the heart of our organisation, with one of our key objectives being to provide a high‑quality service to our patients. We have a high QOF achievement and are currently rated “Good” by the CQC. We use SystmOne for our clinical system, and also utilise various digital platforms such as Accurx to support our processes. We are a popular and friendly practice with a supportive environment.
As an employee, you will receive the following:
* Genuine responsibility from day one.
* Work with a strong social purpose.
* A permanent employment contract.
* A competitive salary.
* Membership of the NHS pension.
* Support to guide your personal and professional development.
* Monthly training and education afternoons in protected time.
* Employee Assistance Programme (EAP).
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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