Internal Sales Coordinator
Location: Trafford Park, Manchester
Salary: £28,000-£32,000 (dependant on experience) plus bonus & company benefits
Hours: 40 hours per week, Monday-Friday, 8:30am-5:00pm
Sector: Packaging distribution
Protecting what matters, together
Gottlieb Packaging Materials, part of Macfarlane Group PLC, is one of the UK's most established packaging distributors. We specialise in delivering innovative, fully integrated packaging solutions, supported by outstanding customer service and long-term customer partnerships.
As part of the wider Macfarlane Group, we offer the stability of a well-established business combined with the pace and opportunity of a growing organisation. Our people play a vital role in our success, and we take pride in creating a collaborative, supportive working environment where individuals can build long-term careers.
The Internal Sales Coordinator role
Sales Coordination sits at the heart of our operation. As an Internal Sales Coordinator, you will act as a key link between customers, suppliers, logistics teams and external field sales colleagues. This is a fast-paced, office-based role where no two days are the same.
You will handle inbound customer enquiries, prepare and process sales and purchase orders, and proactively support sales activity through customer engagement and account management. With a strong focus on service, accuracy and relationship-building, you will help ensure customers receive a consistently high-quality experience while identifying opportunities to maximise sales.
Please note: due to our Trafford Park location and local traffic conditions, we are ideally looking for candidates who live within a 30-minute commute of our site (postcode M17 1SB).
Key responsibilities
Managing a portfolio of customer accounts, buying and selling packaging products
Handling inbound enquiries and delivering a professional, responsive service
Preparing quotations and following up to secure orders
Processing sales and purchase orders through to delivery
Supporting external sales colleagues with account activity and administration
Proactively driving sales through upselling, re-quotes, lapsed accounts and outbound calls
Liaising with suppliers, warehouse teams and internal colleagues to meet customer commitments
Managing your own administration accurately and working to deadlines
What you will bring
Essential:
Previous experience in an internal sales, sales coordination or customer-facing commercial role
Confident and professional telephone manner with strong sales awareness
Excellent organisational skills, with the ability to manage a varied workload
Strong verbal and written communication skills
Good IT skills and confidence using systems and Microsoft Office
A customer-focused mindset with attention to detail
Desirable:
Experience within packaging, distribution or a similar fast-paced sales environment
Experience supporting external sales teams or managing customer accounts
What you will get
Competitive basic salary (aligned with level of expeirence) plus bonus opportunity
23 days annual leave plus bank holidays
Company pension scheme
Death in service cover
Free on-site parking
Supportive team environment with training and development opportunities
The opportunity to build a long-term career within the wider Macfarlane Group
Next steps
We are looking to move quickly and will be reviewing applications as they are received. To apply, please click apply' and submit your up-to-date CV.
All applications will be acknowledged. Shortlisted candidates will normally hear from us within one to two weeks. If you have not heard from us within three weeks, please assume your application has been unsuccessful.
We welcome applications from people of all backgrounds and are committed to providing an inclusive recruitment process. If you require any reasonable adjustments, please contact our recruitment team directly.
NO RECRUITMENT AGENCIES PLEASE
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