Job overview
We are seeking a suitably qualified, enthusiastic, motivated Network Specialist to join our team within ICT Services at Royal Blackburn Hospital. You will be joining a friendly team and, as such, you will be an accomplished and flexible team player.
The postholder will respond to support requests relating the network and telephony issues as well as running exciting projects to improve the infrastructure. CCNA qualification is essential and knowledge of Cisco technologies would be beneficial.
Main duties of the job
The IT Network Specialist role supports the IT Network Manager in delivering a robust, available, secure and resilient corporate network, Wi-Fi solution and telephone system. This is a highly technical role that includes design, commissioning and support of the Trust’s network infrastructure. The role also supports other sections of IT Support providing third line support and an escalation route.
Working for our organisation
At One LSC East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
* Develop and maintain the Trust’s data and voice networks including the wireless network and remote access requirements.
* Develop and maintain the Trust’s telephony and ACD systems.
* Take the lead in specifying and procuring network and telephony equipment.
* Test and evaluate new IT infrastructure products and services including software and hardware, or changes to current systems that are proposed for use in the Trust.
* Be involved with specific IM&T roll-outs of projects as required.
* Provide high levels of customer care and satisfaction.
* Respond to and resolve network and telephony related incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
* Diagnose faults within hardware and software and provide fixes for issues that arise in the use of the Trusts network and telephony systems and assets.
* Provide support to the department’s front line, customer facing services by giving technical assistance, advice and guidance in complicated or very detailed technical areas.
* Take the lead with the resolution of IT Service Desk generated incidents within any predetermined timescales, including escalation where required.
* Provide verbal and written reports through immediate line manager, identifying progress in relation to complex IT incidents, issues or implications.
* Liaise with other local support and /or development teams obtaining advice and/or providing solutions on IM&T technical issues.
* Liaise with other Trusts support teams when technical issues expand outside the Trusts perimeters.
* Day to day supervision of junior staff within the team including allocating and monitoring the workload.
* Readily share IM&T knowledge, provide assistance, and deliver core/specialist IM&T related training involving colleagues at all levels
* Be responsible for own personal education, keeping up to date with emerging IM&T technologies and infrastructures, changes to IM&T best practices, to ensure highest possible standards of work.
* Contribute to, update and take responsibility for IT Support’s information systems.
* Participate in Departmental reviews, ensuring highest possible standards of work.
* Use and maintain resources efficiently and effectively.
* Participate in the Department’s out-of-hours on-call rotas.
Person specification
Qualifications
Essential criteria
* Degree in IT relating subject or equivalent level of experience
* CompTIA A+, Network+, CCNA or equivalent experience
Experience
Essential criteria
* Extensive practical experience in a technical IT support environment within a medium to large organisation
Knowledge and Skills
Essential criteria
* Expert technical knowledge of IT Infrastructure hardware and technologies such as network switches, telephone systems and wifi environments
Desirable criteria
* Knowledge and skills in the use of Cisco technologies
Personal Attributes
Essential criteria
* Excellent communication skills with the ability to convey complex technical concepts in plain language