Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.
Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.
Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
1 out of every 10 new lifts in Europe is an Orona lift
100 countries have Orona products installed
300,000 lifts worldwide with Orona technology
25,000,000 We bring more than 25 million people every day to their destination
Number 1 in production capacity in Europe for complete lifts
1st company in the sector worldwide certified in Ecodesign - ISO 14006.
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Lift Service Supervisor
Summary
We are currently looking for a Service Supervisor to join our busy Sunbury office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Responsibilities Within This Role Will Include
* All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
* Providing technical assistance and guidance to the Service team
* Establishing and planning engineer's routes including re-routing on BINSA to maximize production and reduce travel times, fuel costs etc.
* Ensuring all planned visits are completed per calendar month.
* Establishing FT's Priorities and activities.
* Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
* Reviewing and influencing engineers productivity
* Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's
* Managing isolated lifts to ensure minimum downtime and rapid resolution.
* Co-ordinating external and internal training requirements and mentoring the teams progression.
* Undertaking H&S Audits and ensuring overall H&S compliance
* Providing customer technical support as required and improvement and repair opportunities to Orona Account Manager.
Requirements
* To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
* Or come from an Engineering background ( Mechanical or Electronics)
* Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
Benefits Specific To This Role Include
* Competitive salary
* 25 days holiday (rising to 30 days with service) + 8 days Bank Hols
* Pension (Company contributions rising with service)
* Life Assurance
* Medical Cash Back Plan
* Enhanced Family Friendly Leave
* GP24/7
* Employee Assistance Program
* Eyecare vouchers
* Long Service Awards
* Recruitment referral fee
* Training and Development opportunities
* To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
* Or come from an Engineering background ( Mechanical or Electronics)
* Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.