Purpose of the Job Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time. You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administration support to ensure the smooth running of our activities. The areas of spend under management with these Life Sciences and Pharma clients are 2D Print and Promotional Items. This role operates on a blended basis between the local HH Global office and home as necessary. Key Responsibilities Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking distributing various internal and client reports Knowledge, Skills Experience Business Administration experience within a client services team where you are directly engaging with clients Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously A keen eye for detail plus developed time management and prioritization skills Excellent communication skills - verbal, written presentation MS 365 capability especially Outlook, Excel, PowerPoint Word Print or Artwork knowledge is preferred Essential Criteria Experience working within an operational environment, in a client services environment, directly engaging with stakeholders Must be able to access the office in Manchester on a weekly basis LI-El1 LI-Hybrid