Call Handler Front Office ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more. THE ROLE: Our Call Handler will be the first point of contact for many calls to the resort, and as such give an outstanding first impression of friendly and efficient guest service. The successful candidate will have impeccable communication skills and will be confident in multitasking, being able to assist internal and external guests. Key things you will be responsible for: Answering and transferring all incoming calls providing warm friendly exceptional guest service Provision of resort and local information Courtesy calls and recording of guest preferences and requirements Liaison and communication around various departments Printing and distribution of reports and supporting front office administration tasks Providing support to reception, including check in a check out of guests on occassion Using a variety of systems including Microsoft Office, Opera, HotSOS, Bartech and VingCard Holiday coverage as a shop assistant for the Wee Shop which sits as part of the front of house team WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for. People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on. People who are naturally friendly – who genuinely care about our guests and the service they receive. People who will always go beyond what our guests expect from us to make their stay a special and memorable one. People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can. People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted. TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED: Customer service experience is essential Exceptional interpersonal skills, and passion for service excellence Initiative, creativity and ability to solve problems Strong communication skills Proficiency in IT, competent in the use of Microsoft packages and ability to use technology WHAT’S IN IT FOR YOU? Here’s what to expect when you work as part of our team: Free meals when on duty, in our team cafes Pension scheme and Wagestream financial services Long service awards involving recognition with high street shopping vouchers and overnight stays Enhanced holidays with long service Free Leisure Club Membership, with friends and family discounts Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products Lifeworks App – lots of discounts on everyday purchases, with brand that you love Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers Free parking At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level. We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.