An exciting opportunity has arisen for a Digital Trainer within the Health Boards Digital, Data & Technology Directorate, Aneurin Bevan University Health Board (ABUHB).
ABUHB is an integrated, progressive and ambitious teaching and research organisation who are in the midst of delivering a major programme of change to transform healthcare for our patients and citizens. It has been pro-active in adopting and implementing new ways of working as part of its digital transformation.
ABUHB recognises now more than ever, that digital technology has become fundamental to the way we live our lives and to the health and care of our population and through this recognition, have developed the ABUHB Digital Strategy - Transformation through Digital.
As a member of the dynamic and innovative Digital, Data & Technology directorate, you will be a member of the programme & projects team. The projects you will work on will allow you to build on your current skills and experience and provide you with opportunities for personal and professional development.
You will work with a wide range of stakeholders from varying professions across the health board, other NHS and 3rd party organisation/suppliers. This will include the requirement to attend sites regularly, sometimes at short notice. If you are looking for a new challenge in a prosperous department then this role is for you.
Main duties of the job
This role will be part of Digital, Date and Technology department who are responsible for developing and implementing new clinical systems and enhancing current functionality.As a trainer in Digital, Data and Technology you will be responsible for the delivery of training new digital systems and the ongoing support of users post go LIVE. You will be a member of a small team that is within the Business Change and Benefits team. You will play a proactive part in the support and implementation of new digital projects and be expected to communicate with a wide range of stakeholders and all grades of ABUHB staff.
You will be a key player, bringing a flexible, positive and can do approach to the training of staff from a cross section of services including clinical and non clinical.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
Detailed job description
* To deliver face to face and virtual training to all levels of clinical and administrative staff across the Health Board, ensuring staff are competent and confident in the use of Digital systems as part of transformational Digital Programmes/ Projects
* To communicate with key personnel from clinical, managerial and information backgrounds to help deliver Digital systems and their benefits to the Health Board
* To provide onsite support during the implementation of new systems and throughout the project cycle
* Provide general system support to users, ensuring systems are being used to their full capability including the monitoring and responding of relevant Service Point calls
* To act as the first point of contact for all users
* To communicate to the project/system team feedback from training and use of systems ensuring this is documented and incorporated into future system and training programme development
* To actively promote the use of Digital systems and technology
* To contribute to the improvement in clinical care through business change, playing a key role in the implementation and use of new Digital systems.
Main responsibilities
* To provide a multifaceted approach to high quality training to support the implementation of Clinical Digital systems
* To provide onsite and virtual support and advice to users, including senior consultants
* To be versatile with an ability to confidently deliver training to a range of staff at various skill levels, across all Health Board locations in a variety of training environments, including clinical areas
* Provide administrative support including a requirement to respond to e-mails and Service Point calls in a professional and timely manner using dedicated templates to aid reporting requests
* Establish and maintain good working relationships with clinical and non-clinical staff
* Improve users' confidence in the use of Clinical Digital systems, being empathetic to individual learners needs
* Develop an in-depth knowledge of system functionality for all systems you are responsible for supporting
* Have a good knowledge of the Digital systems supported by the wider Digital Programmes Department
* Provide train the trainer support to identified system Super Users and new members of the team
* Undertake troubleshooting exercises to assist senior members of the team with: System enhancements and upgrades, ensuring new functionality is ready for implementationTesting required to support the issue investigation and resolution process.
Person Specification
Qualifications and/or Knowledge
* Knowledge of specialised IT systems, IT qualification in relevant area to diploma level or equivalent level of experience, Evidence of continued professional development
Experience
* Experience of delivering training, Experience of delivering training in a versatile environment, Experience of delivering training large groups of people, Experience in providing Floor walking support, Administrative experience, Experience of troubleshooting to aid in issue resolution, Exposure to problem solving, Experience of handling confidential data, Experience of handling complaints
* Experience delivering training as part of an IT project, Experience of delivery training on Digital Clinical systems, Experience of delivery training in a clinical environment, Knowledge of ABUHB Digital Clinical Systems
Aptitude and Abilities
* Able to establish trust and professional working relationships with staff, Proficient in the use of MS Office, particularly Word, Excel, E mail, PowerPoint and Teams, Excellent communication skills, Experience in using a range of techniques to communicate with staff at various levels, Able to work with staff at all levels, Ability to prioritise and manage own workloads to meet deadlines effectively, Able to work within guidelines and policies, Proven organisational skills, Able to work independently, Able to adapt quickly to changing situations
* Ability to learn new systems quickly, Service Point skills, Knowledge of SharePoint
Other
* Ability to work at multiple sites and travel between sites in a timely manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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