Salary: £80,000 - 80,000 per year Requirements: Expertise in data architecture, integration, and connectivity across diverse sources (SQL, cloud platforms, APIs) Advanced skills in machine learning, AI, predictive modeling, and analytics frameworks Experience managing enterprise analytics initiatives and teams Experience designing and maintaining data architecture for integrated customer views Experience commanding teams in data-driven environments Strong business acumen and strategic thinking Excellent communication and stakeholder management Proven ability to synthesize complex signals into actionable insights Expertise in customer experience, operational, and financial analytics Effective time management, prioritization, and coverage across multiple projects Responsibilities: Lead and develop the Customer Insights function, converting strategy into scalable capability Build and maintain an integrated 360 customer view using internal and external data sources Develop modern data infrastructure, governance, and self-service tools Create standardized frameworks and reusable assets for analytics and reporting Embed customer analytics best practices through coaching and enablement Link insights to business outcomes, supporting change and strategic decision-making Champion innovation, introducing new tools, methodologies, and AI/ML approaches Generate strategic insights, identifying trends, risks, and opportunities Present clear, actionable recommendations to senior leaders Partner across the business to drive adoption of high-quality, contextually relevant insights Contribute to enterprise-wide initiatives such as Consumer Duty and predictive modeling Technologies: AI Cloud Machine Learning SQL Indesign Support More: We are excited to announce an opportunity within our Insights Lab at Vitality, which operates on a hybrid working pattern. Our team is dedicated to building capabilities and frameworks to foster actionable, scalable analytics that empower our organization. We offer fantastic benefits including a bonus scheme, contributions to a pension up to 12%, award-winning health insurance, and life assurance. At Vitality, we care about the well-being and development of our team, creating an inclusive environment where you can thrive and make a difference. last updated 6 week of 2026