ASD is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.
As a pioneer of digital transformation in the steel and metal industry we continuously strive to add value to our customers by investing into digital technologies and introducing innovative eProcurement solutions.
We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.
Role Overview
Based at our offices in Exeter we are looking for someone to offer our sales Team support. This role would be ideal for someone who is looking to learn the industry and develop within the company from a support function into an Account Manager role.
Key responsibilities will include
To play a key administrative role in supporting the sales team through processing sales-related paperwork.
Be able to assist customers who may need help with orders, requests and complaints.
Responsible for dealing with invoice queries, and report generation as required.
Handling Customer requests, queries and complaints through all communication mediums, phone, email, etc.
Maintaining and developing good client relationships.
Production of reports as required by the sales exec and management team
Customer satisfaction.
Delivery to promise management, highlighting any issues before they arise
Data input into SAP, Excel as required.
To work safely in full compliance with all company & local safety practices & to be proactive in identifying/preventing hazards in the workplace.
To work to established standards relating to the activities & products.
Work to established standards, incorporating continuous improvement, to ensure that company and customer requirements are met.
Ensures that output targets are achieved.
Participates in continuous improvement activities to increase Sales capacity.
Qualifications and Skills
Computer literate with excellent use of Microsoft Office applications
Excellent communication/relationship building skills verbal and written
Experience of working as part of a high performing team. .
Experience of customer service and/or client management.
Experience of filtering and reporting numeric data.
Customer first mentality
The Company and Benefits
As well as a competitive salary we also offer an attractive benefits package which include:
Lease Cars by Salary Sacrifice
Contributory Pension
Long Service Awards
Discount cards for shops and restaurants
Gym & Health Club discounts
Holiday Trading
Cycle to Work Scheme
Medicash Programme
Health Assured Employee Assistance Programme
Lifetime Financial Wellbeing
TPBN1_UKTJ