Customer Experience - As a Team Leader, you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency, effectively handle customer concerns, and share feedback with store management as appropriate. You will creatively support the maintenance of store layout, inventory management, and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with store management. You will be a passionate ambassador of The Body Shop campaigns.
Delivery - As a Team Leader, you understand the causes of sales trends and use storytelling about our products to enhance customer experience. In the ever-changing world of retail, you should be able to monitor and manage change. Our Team Leaders should operate multiple systems, meet sales and performance targets, and assist store management in recruiting the right team. You will perform opening and closing procedures in line with The Body Shop's operational standards, including completing all audit documentation. Strong relationship skills are essential for coordinating between customers, team members, and managers.
Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, supportive of change and new ideas, and capable of assisting with training new staff. We seek flexible, responsible role models who can attract and retain individuals who reflect our brand values.
Personal Conduct, Leadership, and Commerciality
* Experience in customer service with a genuine passion for beauty and retail.
* Effective communication and listening skills, with operational competence.
* Strong interpersonal skills to build rapport and provide suitable solutions.
* A positive mindset and willingness to develop.
* Ability to multitask, manage time effectively, and work flexible hours.
Talent Drivers
Founded by Anita Roddick in 1976, The Body Shop is committed to being a force for good—pioneering cruelty-free beauty and empowering people while enriching our planet. We uphold our activist roots through iconic campaigns, vegetarian products, and standing up for what we believe in. We aim to generate positive economic, social, and environmental impacts and embrace breaking the mold, encouraging innovation and diversity within our team.
To support the store management team in driving sales and profit, you will supervise and coach customer consultants, both in the presence and absence of store management. You will demonstrate that, individually and as part of a team, you consistently deliver an exceptional customer experience while ensuring adherence to company procedures and policies to protect the brand and assets, upholding the values and vision of The Body Shop.
#J-18808-Ljbffr