Contracts Administrator Industry: Facilities Maintenance Salary up to £25,500 Hours: Full Time - 8am - 5pm (4pm finish every other Friday) The Role We are seeking a competent and proactive Contracts Administrator to provide vital support to our Contracts Manager. This is a varied and fast-paced position, requiring excellent organisational and communication skills to ensure smooth delivery of our services. Key responsibilities include: * Keeping clients fully updated on job progress * Ordering and managing materials as required * Briefing engineers and ensuring they have the necessary information * Tracking and closing jobs through our internal systems * Ensuring all administration tasks are completed accurately and on time About You The ideal candidate will have: * 2 years’ experience in an administrative or coordination role * Previous experience within the FM (Facilities Management) sector (preferred) * Familiarity with CAFM systems and CRM systems * Strong organisational skills with the ability to manage multiple tasks effectively * Confident communication skills, both with clients and engineers, including by phone * A proactive approach with excellent attention to detail Day to day the successful candidate will be responsible for: * Handle incoming phone queries from clients, engineers, and suppliers. * Monitor email inboxes, forward and reply to emails * Track job statuses (e.g. awaiting acceptance, on hold) and review weekly. * Raise new job requests * Keep clients updated throughout the job process, including completion updates and next steps. * Support the Contracts Manager with scheduling work for engineers and coordinating with clients. * Update client portals and systems after work is completed, including responding to any follow-up queries. * Generate Purchase orders for material orders * Maintain daily logs and reports * Send attendance confirmations to clients and calendar reminders to staff. * Ensure health and safety procedures are followed, including the use of RAMS for all high-risk or quoted works. * Additional duties will also be required from time to time to support any additional needs of the team or the business * Previous experience within the industry and or purchasing / trade counter experience would be ideal. Desirable skills include: * Strong communication skills. * A confident ability to resolve problems. * Excellent typing with attention to detail. * Able to work as part of a team or alone when required. * Ability to flex between work flows dependent on business demand. * A knowledge of the construction/ facilities management industry