Salary: £25,000 - 30,000 per year Requirements: Previous IT helpdesk or technical support experience (ideally 24 months or more) Strong interest in technology and problem solving Experience with Windows 11, Windows Server, and Microsoft 365 Knowledge of Active Directory and basic networking Familiarity with cloud services and mobile device management Strong communication and customer service skills Highly organised with attention to detail UK driving licence (essential) Responsibilities: Provide first line IT support via phone, email, ticket system, and in person Troubleshoot and resolve IT issues and technical faults Support office and depot technology including printing and network systems Configure and deploy IT hardware for users Manage user accounts, including joiners and leavers Assist with hardware and software asset tracking Support Microsoft 365 and core business applications Provide on-site IT support and be the main point of contact for IT queries during working hours Maintain data security and confidentiality Technologies: Active Directory Cloud Hardware Support Microsoft 365 Mobile Network Security Windows Office 365 More: We are a dynamic company based in Allscott, Telford, looking to expand our IT team with a dedicated IT Helpdesk Technician. In this full-time role, you will earn up to £30,000 per annum, depending on your experience. This is an excellent opportunity to work in a hands-on environment, supporting a diverse range of technologies and making a significant impact on our user base of approximately 500 office and remote users. last updated 10 week of 2026