The Opportunity
Are you a highly motivated and experienced individual ready to make a difference? We're looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You'll Do:
1. Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
2. Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
3. Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
4. Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
5. Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
6. Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.
Why Join Us:
7. Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
8. Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
9. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
10. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
11. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
12. Eye care
13. Free legal & money advice
14. Counseling sessions
15. Hospital & death benefit plans
16. Cycle to work scheme
17. Wellbeing tips and support fitness videos
18. Recipe ideas
19. Advice on keeping active and healthy living
20. Wellbeing podcasts and tv
21. Breathing exercises
22. 24/7 advice and support line
23. Team reward & recognition
24. Free meals on duty
25. Free parking
Ideal Candidate
26. At least 2 years of experience in a similar role within a hotel environment
27. Strong leadership skills with a proven ability to manage and motivate a team
28. Excellent communication skills and ability to build strong relationships with guests and colleagues
29. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
30. Experience with hotel management systems, such as PMS and reservation systems
31. Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
32. A positive attitude and a commitment to delivering excellent customer service
33. If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
Hotel
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.
The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu12.
For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.