JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site, welcoming them to the site and assisting in checking them in/directing them. This role would be ideal for an individual with front of house management experience, looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion.
What this job involves
· Meet & greet all those entering the building in a warm, professional and polite manner
· Answer incoming phone line and direct calls internally where possible
· Maintain confidentiality of all appropriate communications and documentation
· Assist with training existing staff and new hires.
· Record and enter data for guests / contractors attending site
· General tasks as assigned by Office Manager
* Managing people signing in, and giving out security passes.
* Be flexible and understand that your role may include covering other reception staff while they are on annual leave or sickness.
* Maintaining the Security and Health & Safety expectations of JLL and the client.
* Be able to complete the required training of JLL and the client.
* Take in post and deliveries, and send out post as required
* Taxi bookings
* Keep the reception area tidy at all times
* Professional and bubbly attitude and appearance
Client and Customer Satisfaction:
· Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
· Good communication – responsive to the requirements and changes
· Deliver 'best in class' Customer Service and Satisfaction.
· Embrace and utilize technology to capture and facilitate improvements.
· Develop and maintain excellent client relationship based on open and honest communication
· Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints
Desired skills and experience for this job:
· Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
· Ability to plan and prioritize
· Have strong organizational skills, for records management etc.
· Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
· A demonstrable understanding of the FM operation and management of a range of services.
· Flexibility may be required within your working hours to accommodate the operation.
* Excellent communication with other employees and visitors.
* Must be reliable and committed to the role.
* Be able to multitask and work under pressure in a fast paced environment.
* Be able to work well both within a team and independently
Location:
On-site –Slough, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.