Resident Liaison Officer Bristol £25,396 - £32,000 per annum Permanent Full-Time Driving Licence Required Role Overview We're currently working with a leading contractor within the social housing sector who are looking to recruit a Resident Liaison Officer to support delivery across planned works and refurbishment programmes. This is a key role acting as the bridge between residents, site teams, and the client, ensuring works are delivered smoothly with minimal disruption and a strong focus on customer experience.
Key Responsibilities
Act as the main point of contact for residents throughout planned works programmes Provide clear communication around timelines, works, and potential disruption Arrange and attend resident meetings, drop-ins, and home visits Support vulnerable residents during works Manage and resolve complaints and queries, escalating where required Coordinate with site teams, contractors, and housing teams Assist with access arrangements and scheduling Monitor works on-site to ensure standards and resident respect are maintained Maintain accurate records, logs, and resident engagement reports Requirements
Previous experience in a Resident Liaison Officer / Tenant Liaison Officer / Housing or Customer-Facing role Strong communication and interpersonal skills Experience handling complaints and difficult conversations Organised with the ability to manage multiple workstreams Good IT skills (Microsoft Office / systems) Full UK Driving Licence What's on Offer
Competitive salary up to £32,000 25 days holiday + bank holidays Excellent progression and development opportunities Life assurance + private medical Retail discounts and wellbeing support Enhanced family leave and sick pay Interested? If this sounds like a role you'd be interested in, please apply with your CV or get in touch directly: