About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
About the role
We'relooking for a Portfolio & Listings Manager to take full ownership of our global spares range.You’llensure every spare is correctlyidentified,maintained, and listed—ready and available when and where the customer needs it. Your mission:maximiseprecision,minimisegaps, guard against duplication, and drive process excellence so our customers can always find and receive the right part.
Key Responsibilities
1. Global Spares Portfolio Ownership
Manage the end-to-end lifecycle of all spare parts, from introduction and classification to discontinuation. Ensure listings reflect current product ranges and service requirements across all regions.
2. Data Integrity & Listings Accuracy
Overseetimelyandaccuratecreation, maintenance, and de-listing of spares in all systems and sales channels. Set and enforce high data quality standards: naming, attributes, compatibility, imagery, and documentation.
3. OptimisePortfolio Performance
Use data toidentifyslow-movers, gaps, or redundant listings. Drive regular reviews to keep the range lean yet complete, balancing availability with operational efficiency.
4. Parameter Management
Adjust portfolio and listing rules (e.g., cross-region compatibility, substitute logic, attribute standards) and coordinate withfunctionaland market teams for smooth implementation.
5. Stakeholder Collaboration
Liaise with engineering, supply chain, digital, and local markets to ensure listings meet evolving customer needs and compliance requirements.
6. Customer-Centric Process Improvement
Continuouslyimproveportfolio and listing processes to ensure seamless customer journeys—delivering the right spare, at the right time, in the right place.
About You
7. Experienced in product portfolio, master data, or catalogue management within a global, multi-channel environment.
8. Detail-obsessed, process-oriented, and comfortable with complex data sets and digital tools.
9. Adept at stakeholder management, with a clear communication style.
10. Curious, alwaysseekingto improve,standardise, and future-proof.
11. Relentless in pursuit of accuracy, speed, and customer satisfaction.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Why Dyson?
Lead the charge in delivering a world-class,always-availablesparesexperience. Shape the backbone of service excellence—and help our customers find what they need, every time.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.