Matchday Premium Retail Assistant
LOCATION: Old Trafford Stadium Complex
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role:
Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford.
As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit.
This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.
What We're Looking For
• Previous experience in retail, hospitality, events or customer service.
• Excellent communication and interpersonal skills.
• A professional, confident and approachable manner.
• A passion for delivering premium customer experiences.
• Flexibility to work matchdays, evenings, weekends and major events.
Desirable
• Experience within premium retail or hospitality environments.
• Experience working with VIP, executive or hospitality guests.
• Additional language skills.
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application.
The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts.