Overview
As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work with you every day. You’ll be stepping into a busy role as part of a vibrant team, acting as the ambassador for the hotel and the first person guests meet. You’ll be coordinating the check-in and check-out processes and delivering the real 5-star treatment at our hotel.
Responsibilities
* Greet guests and manage front desk operations with professionalism and efficiency.
* Coordinate check-in and check-out processes and handle guest requests to ensure a smooth experience.
* Provide guests with local recommendations and guidance to enhance their stay.
* Collaborate with hotel team members to deliver high-quality service.
Ideal Candidate / Qualifications
* Be yourself and bring enthusiasm to the role.
* Be passionate about making a difference and open to new ideas.
* Be courteous to guests and colleagues at all times.
* Demonstrate strong organisational skills and dependability.
* Offer a reassuring presence to guests and support a positive guest experience.
Benefits & Perks
* Special rates on Leonardo Hotel rooms across the UK & Europe.
* Company-wide recognition scheme with vouchers for high street shops.
* Meals at work.
* Talent referral scheme with bonuses for recommendations.
* Regular events and celebrations, including Thank You Week and Employee Awards.
* Access to Pension Scheme, Life Assurance and Wellbeing Support.
* Ongoing job-related training with clear paths for progression.
About Leonardo Hotels
Built on decades of hotelier know-how, Leonardo Hotels operates over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland and are a fast-growing hotel group planning major expansion. We value career development and recruit for personality—focusing on how you interact with others and demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. We offer a great working environment with activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations, plus employee benefits including hotel discounts and Leo Points rewards.
About Leonardo Inn Hotel Glasgow West End: Overlooking Bingham’s Pond and a short walk from Hyndland station, this upscale hotel offers contemporary rooms with en suite facilities, tea/coffee making, flat-screen TVs and free Wi-Fi. The casual brasserie serves traditional Scottish cuisine with a bar and afternoon tea. Amenities include event space and parking (fee).
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