Service Architect
Remote, UK wide
We have an exciting new opportunity for a Service Architect to join Robert Walters as a Consultant. As an employed Consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an interim or project basis into our clients' organisations, in return we will provide you with the opportunity to develop your skills with ongoing training and professional accreditations.
About the role
The successful candidate will join our clients' CTO team. This is a delivery-focused, hands-on role supporting the execution of Service Design activities across a range of IT change projects. The Service Architect is responsible for designing and assuring the end-to-end service architecture for new and changing IT services. This role ensures services are scalable, supportable, and aligned with business outcomes, while embedding service management principles throughout the delivery lifecycle.
Reporting into the Service Design Lead, you will be expected to take ownership of assigned tasks, work independently, and provide regular progress updates. You'll coordinate stakeholders, document service requirements, and ensure all readiness tasks are completed and evidenced for audit.
This role suits someone who thrives in ambiguous environments, can bring clarity and structure, and is motivated by delivery. Strong stakeholder management is essential, as the role involves influencing and collaborating across technical, operational, and business teams.
The role provides direct support to the Service Design Lead, who is accountable for The Service Design Practice and ensuring that Services are designed upfront and all demands have the appropriate level of governance to meet the defined Service Acceptance Criteria. The role requires the individual to work collaboratively with all teams in the business and the key stakeholders in the Group of Companies.
Essential Experience / Skills Required:
* Delivery-focused mindset with a proactive approach to task ownership
* Confidence working with stakeholders and coordinating across teams
* Strong organisational skills and attention to detail
* Familiarity with ITIL and Service Management Processes
* Experience in IT service delivery, transition, or support coordination roles
* Previous experience working in an IT team designing IT Services
* Project Transition Management
* Stakeholder Management
* Understanding of IT frameworks such as COBIT, NIST, and ISO20000-1
* Previous experience working in a Service Delivery function
* Excellent communication skills
* Ability to work at all levels within the organisation including CXO level
Suitable candidates should submit their CV in the first instance.
We are committed to creating an inclusive recruitment experience. If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at adjustments@robertwalters.com to discuss further.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.