Job Title: NOC Engineer - Shift Lead Salary: £ - open to discussions based on experience Location: Belfast Contract: Permanent, full-time Work Pattern: 4 on / 4 off rotating days and nights (7am-7pm / 7pm-7am) What's in it for you? Join a well-established technology services organisation supporting critical infrastructure and enterprise customers across the UK. This is an excellent opportunity to work in a fast-paced Network Operations environment where you'll lead incident management, support operational improvement, and develop your leadership skills within a collaborative 24/7 technical team. Essential: Leading and coordinating daily shift activities Monitoring networks and responding to alerts Managing incidents, escalations, and service restoration Supporting engineers with technical troubleshooting Ensuring accurate ticket updates and SLA compliance Driving process improvements and operational standards Liaising with customers, suppliers, and internal stakeholders Desirable: Experience leading technical support, NOC, or service desk teams Strong incident management and escalation handling skills Background in network operations or IT support environments Excellent communication and customer service skills Experience working within ITIL/SLA-driven environments Ability to work effectively under pressure in a 24/7 operation Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals. For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today. Benefits: shift allowance ADZN1_NI