Technical Contract Manager – Hard FM Service Provider – Central London - up to 80K
Would you like to work for an established, stable building maintenance contractor that actually values their staff?
Do you have experience of managing commercial maintenance contracts?
One of the established names in the commercial building maintenance industry is looking to recruit a Technical Contract Manager to be based across London and to work across four high end commercial contracts.
Three of the sites are based in Central London and will require one to two days spent on each site; these are all long term relationships with the clients. The other is a brand new contract based in the home counties and will require a visit once a week.
They are looking for an individual from a strong technical background who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams.
The role will also be reporting directly to the Account Director and will be responsible for managing and maintaining the portfolio. The hours of work are Monday to Friday, 8-5 and there will also be the option to work from home as and when needed.
The main duties of the role are as follows
Ensure client satisfaction levels are at a constantly high level, leading to potential development of the contracts to increase the portfolio/contract responsibilities.
Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
Ensure contractually agreed KPIs / SLAs are met.
Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
Provide leadership and management to the site team as necessary.
Applicants for this role must be able to meet the following criteria:
Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
Proven experience and involvement in managing multi-site businesses.
Strong financial understanding including P&L and budgets.
Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
Must be a team player committed to working in a quality and professional environment.
Strong people management skills.
Excellent written and verbal communication skills